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We'd love to hear from you. Our team usually replies within 24 hours.

We're here to help

Whether you have a question about our ingredients, need help with an order, or just want to say hello β€” we're always happy to hear from our community.

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Email Us
hello@zaini.pk
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Call Us
+1 (800) 586-3200
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Visit Us
42 Blossom Lane, New York, NY 10001

Customer Support Hours

Monday – Friday9:00 AM – 6:00 PM EST
Saturday10:00 AM – 4:00 PM EST
SundayClosed
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Frequently Asked Questions

Are all ZAINI products vegan?+

Yes! Every single ZAINI product is 100% vegan. We never use any animal-derived ingredients including honey, beeswax, lanolin, or collagen. We're also certified cruelty-free by the Leaping Bunny program.

How long does a ZAINI bar last?+

With proper care (stored in a dry soap dish and not left in standing water), our bars typically last 4–6 weeks with daily use. This is comparable to β€” or longer than β€” most liquid body washes, with far less plastic waste.

Are your products suitable for sensitive skin?+

Many of our products are specifically formulated for sensitive skin and are dermatologist-tested. Look for the "Sensitive Skin" badge on product pages. Our Honey & Oat bar and Rose & Argan Beauty Bar are particularly popular with sensitive skin customers.

How long does shipping take?+

US orders ship within 1–2 business days and arrive in 3–5 business days via standard shipping. Express 2-day shipping is available at checkout. International orders typically arrive in 7–14 business days depending on your location.

What is your return policy?+

We offer a 30-day satisfaction guarantee. If you're not completely happy with your purchase for any reason, contact us and we'll arrange a full refund or exchange β€” no questions asked.

Do you offer wholesale or bulk orders?+

Yes! We work with spas, boutique hotels, gift shops, and wellness studios. Please use the contact form above with "Wholesale Inquiry" selected and we'll send you our wholesale catalog and pricing.