At Zaini, we prioritize the efficient and timely delivery of our products to ensure customer satisfaction. This shipping policy outlines the procedures and guidelines that govern the shipment of items purchased through our website.
Processing Time: Orders are typically processed within 3 to 7 business days. This timeframe allows us to ensure that each item is carefully inspected and packaged before dispatch. Please note that processing times may vary during peak seasons or promotional events.
Shipping Methods: We offer various shipping methods to cater to our customers' needs. Standard shipping is available for most locations, while expedited options may be offered for urgent deliveries. The specific shipping method selected at checkout will determine the delivery timeframe.
Shipping Rates: Shipping costs are calculated based on the weight of the items and the destination. Customers will be informed of the shipping charges during the checkout process. We strive to provide competitive rates while ensuring the safe delivery of our products.
Delivery Timeframes: Delivery times may vary depending on the shipping method chosen and the destination. Generally, standard shipping within Pakistan takes approximately 3 to 7 business days. International shipping may take longer, depending on customs processing and local postal services.
Order Tracking: Once an order has been shipped, customers will receive a confirmation email containing tracking information. This allows customers to monitor the status of their shipment in real-time.
International Shipping: Zaini is pleased to offer international shipping to select countries. Customers are advised to check the availability of shipping to their location during the checkout process. Additional customs duties and taxes may apply for international orders, which are the responsibility of the customer.
Lost or Damaged Items: In the event that an item is lost or damaged during transit, customers should contact our customer service team immediately. We will work diligently to resolve the issue and ensure that customers receive their orders in satisfactory condition.
Contact Information: For any inquiries regarding shipping, customers can reach out to our customer service team via email at mrameezahmad1992@gmail.com or by phone at 03094555705. Our team is available to assist with any questions or concerns regarding shipping and delivery.
By placing an order with Zaini, customers agree to the terms outlined in this shipping policy. We appreciate your trust in us and look forward to delivering your fashionable frocks and gowns promptly and efficiently.
We have a 16-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at arslabutt@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at arslabutt@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at arslabutt@gmail.com.